By placing an order through bellonsuarez.com you agree to the following terms. We have created these policies to ensure that you fully understand our refund and return methods and procedures. These policies apply in the United States of America (USA).
A. 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from receiving your order to request a return. All returns must arrive at our facility within 45 days of receiving the item. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase. All clearance sales, subscription boxes, furniture, made-to-order, non-returnable sales, wallpaper samples, and custom items are final sales and are not eligible for returns.
B. Return Process
If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. All returns must be shipped within 7 days of return approval. We do not offer free returns. Items that are not returned as requested will not be accepted.
C. Damaged and Wrong Products or Problems
Please note that most of our items are handmade, which means they are unique and have imperfections that make each item slightly different from the advertised image. All items are carefully inspected and securely packaged before shipment.
Occasionally, damage may occur. After shipment, if you notice damage, please refuse shipment and contact us immediately. Alternatively, within 48 hours of receipt, please contact us with proof of any damage to the item and packaging so that we can assess the issue and correct it. Our team will immediately create a replacement. Please know that damage claims may take some time to resolve, and we appreciate your patience.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
D. Restocking Fee
We carefully and individually evaluate each return. If the return does not qualify for our free return policy, a 25% restocking fee may apply.
E. Refunds
Once we have received and inspected your return, we will notify you and let you know if a refund has been approved. If approved, you will be automatically refunded to your original form of payment. Keep in mind that it may also take some time for your bank or credit card company to process and mail your refund.
F. Orders outside the contiguous United States
We do not offer free returns for orders outside the contiguous United States. The contiguous United States consists of the 48 states, excluding Alaska and Hawaii. Shipping charges are non-refundable. The customer is responsible for all return shipping charges, which vary depending on the size and weight of the item. We have a 30-day return policy, which means you have 30 days from receiving your order to request a return. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. All clearance sales, subscription boxes, furniture, made-to-order, and custom items are final sale and are not eligible for returns.